30-Day Happiness Guarantee
Last updated: 28 September 2026
Our 30-Day Happiness Guarantee
We want you to love your Shift shorts. If you're not happy with your order, let us know within 30 days of delivery and we'll make it right.
How it works
- Get in touch. Email hello@shiftswimwear.com within 30 days of delivery with your order number and a quick note on what's not right. A photo helps if there's a problem with the shorts.
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Here's how we fix it:
- 25% off your next order. Size not quite right, or changed your mind on the colour? Keep your pair and we'll email you a one-time code for 25% off your next order. That's more than double our usual welcome offer. The code is valid for 12 months and can't be combined with other codes.
- A refund. If that doesn't suit you, send the shorts back unworn and unwashed, with their original tags and packaging, and we'll refund the price you paid for them to your original payment method.
- We sort it quickly. Discount codes are sent within 2 business days.
Please check your size before you order
Check our size guide before you order. Kids' sizes go by age, from 3 to 12. If you're between sizes, go one size up.
Refunds: the details
- We'll email you the return address and instructions when you contact us. Please don't send items back without getting in touch first, so we can match your return to your order.
- Return postage for change-of-mind refunds is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.
- Once your return arrives and we've checked it, we'll process your refund within 5 business days. Your bank or card provider may take a few extra days to show it.
- Original shipping charges are refunded only if the item was faulty, damaged or not what you ordered.
Faulty, damaged or wrong item?
If your order arrives damaged or faulty, or isn't what you ordered, email us with a photo and your order number. We'll send a replacement or give you a full refund, including any shipping you paid, and you won't pay to send anything back. This doesn't stop at 30 days: see your consumer rights below.
What the Happiness Guarantee doesn't cover
- Normal wear and tear.
- Damage from not following the care instructions. For example, hot washes, tumble drying, ironing or dry cleaning can wear out the colour change.
Your rights under consumer law still apply in these cases.
Gifts
Received Shift as a gift? The recipient can use the Happiness Guarantee too. We'll email the 25% discount code to them directly. Refunds go to the original purchaser.
Changing or cancelling an order
Email us as soon as possible. If your order hasn't been dispatched yet, we'll update or cancel it and refund you in full. Once it's on its way, the Happiness Guarantee has you covered.
Questions?
Email hello@shiftswimwear.com and we will get back to you.
