Shipping policy
Shipping
Australia
- Free tracked shipping on orders of A$100 or more.
- A$7.95 flat-rate tracked shipping on orders under A$100.
- Prices for Australian customers are shown in Australian dollars (AUD).
New Zealand, the US and other countries
We ship to many countries. Available shipping options, costs and any free-shipping offer for your country are shown at checkout before you pay.
When will my order arrive?
- Processing: orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays).
- Delivery: after dispatch, delivery usually takes 6 to 12 business days.
Delivery times are estimates, not guarantees. They can be longer during busy periods such as the Christmas rush, sales events or carrier delays. In the lead-up to Christmas we'll post our last order dates for Christmas delivery on the site.
Tracking
Every order is tracked. As soon as your order ships, we'll email you a tracking link. You can also follow it on our Track your order page. If you order more than one item, your order may arrive in separate parcels.
Delays, lost or missing parcels
Email us at hello@shiftswimwear.com with your order number if:
- your tracking hasn't updated for 10 business days; or
- your parcel shows as delivered but you can't find it.
We'll chase it with the carrier. If a parcel is confirmed lost in transit, we'll send a replacement or refund you in full.
Wrong address?
Please double-check your shipping address at checkout. If you spot a mistake, email us straight away and we'll update it if the order hasn't shipped yet. We can't be responsible for parcels sent to an incorrect address entered at checkout. We'll always do our best to help recover them.
Duties and taxes for international orders
Orders shipped outside Australia may be subject to import duties, taxes or fees set by the destination country. These are the customer's responsibility unless they're shown and charged at checkout.
Returns and exchanges
See our 30-Day Happiness Guarantee.
